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The Audit Process

Not a performance. A revelation.

At Cayhaus, we do not advertise.
We do not perform.
And we do not operate on assumptions.

We are privately retained by hospitality brands seeking to solve what their own teams can’t see before it shows up in a 3-star review.

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❶ Confidential Stay

Duration: 3–7 Days
The property hosts a fully booked, internally processed stay as part of the Cayhaus engagement—ensuring zero confusion at the staff level. This enables full immersion under real guest conditions.

 

→ Influencers look for moments to praise.
Cayhaus looks for the moment the experience breaks.

 

❷ Emotional Flow Mapping

From check-in to checkout, we map the guest's emotional experience.
Where does comfort peak? Where does anxiety creep in?
Which moments generate loyalty and which quietly create churn?

 

→ Your real bottlenecks aren’t in your marketing. They’re in your mood management.

 

❸ Behavioral & Psychology Audit

We evaluate how your staff, systems, signage, and space communicate—verbally and non verbally. We assess emotional friction, unconscious brand signals, and hospitality intelligence that shapes behavior.

 

→ Hospitality isn’t just service.It’s psychology.

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❹ 300 Point Cayhaus Framework

Our proprietary 300-point audit covers:

  • Room feel, scent, noise, lighting, water pressure, amenities

  • Staff tone, uniforms, behaviors, generational bias, training gaps

  • Spa journey, beach chairs, towel access, signage logic

  • Upsell strategy, pacing, F&B emotion, menu clarity

  • Operational energy and guest body language

  • Loyalty triggers, brand memory moments, and revenue leaks

 

→ We document what your guests don’t say but always feel.

 

❺ Private Debrief + Audit Report

Within 7 days of checkout, you receive a Confidential Dossier outlining:

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  • What’s working and worth amplifying

  • What’s quietly eroding loyalty

  • What needs to be removed, retrained, or restructured

 

→ This is not a generic review, it is an elite-level brand intelligence document.

 

❻

No Public Mentions. Ever.

We do not blog about your brand.
We do not post photos.
We do not tag or request free stays.

Everything we do is private, strategic, and sealed under NDA.

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❼

Implementation Partnership 
(Optional)

For properties seeking ongoing transformation, Cayhaus offers a retained partnership to:

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  • Re-script experiences

  • Upskill internal teams without tension

  • Build invisible upsells that feel like gifts

  • Transform guestflow from transactional to unforgettable

 

→ Luxury begins where performance ends.

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