Meet The Founder
Hi! I’m Hannah, founder of CAYHAUS, A high-level guest intelligence firm for luxury hotels, boutique properties, and cruise lines ready to understand why their 5-star dreams still bleed 3-star reviews.
I don’t post photos. I don’t sugarcoat the truth.
I stay as a real guest. And I observe everything.
From scent to sequence.
From the eye contact of your waitstaff to the warmth of your water pressure.
From the small talk in the lobby to the unconscious tension in your breakfast line.
I study what others ignore because I’m not here to be impressed. I’m here to fix what’s quietly failing.
The CAYHAUS Story
Over the last six years, I’ve traveled across all seven continents. I’ve watched whales breach in Antarctica, felt untouched time pass on the shores of Dravuni Island, and taken solo retreats in places like Fiji and Bora Bora, not as a guest looking for content, but as someone who pays attention to how it feels to be somewhere.
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I grew up surrounded by excellence. The Cayman Islands quietly demand a global standard of wealth, discretion, and world-class service and that shaped my view of hospitality. It made me sensitive to what true five-star should feel like. And it also made me realize: not all “five-star” stays are equal.
After dozens of high-end experiences, I started noticing the disconnect between online perception and real-world execution. The influencers? They showcase the angles. But the real guests? They're the ones quietly walking away, unimpressed and never coming back. That gap? That feeling of “off”? That’s where I come in.
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CAYHAUS wasn’t a business idea. It happened because, after one stay, I left a detailed review and told the GM: “If this helps you, call me. ” Four weeks later, I was flown out and signed on to audit six more properties.
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Turns out, I see what others miss.
I see why people don’t return.
I see the moments where a memory should’ve been created but wasn’t.
And I see exactly how to fix it.
What I offer isn’t a trend. It’s not a report. It’s not another influencer post.
It’s a complete sensory audit, a pattern disruption, and an emotional retuning of your property—done from the one perspective that matters most: the paying guest.
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